Staff & Volunteers Intranet

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Volunteer Specifications

Person and Job Specifications

We are moving into the 21st century as such we require people with the right mindset. No one survives without the use of technology and as such it is the same for us. We no-longer operate from a fixed building. We work remotely as a means of reducing costs and improving efficiency. We need volunteers who are capable of working as a part of a virtual team. We are all used to using virtual environments on media platforms to engage with others professional and personally. You already have the transferable skills. As such many organisations have staff that do not work all day in an office, they are out and about seeing clients.


A classic example of this would be a mid-wife or locum doctor who go out and visit patients. You as a therapist would see your clients at a counselling space. You would then interact with us using the virtual tools that we provide. Lots of online meetings and your paper work would be done via computer rather than physically filling out forms and filing them away. If this sounds like an environment you can engage in then we would be more than happy to have you on-board.


Counselling Supervisor

An effective clinical supervisor does not just instruct the supervisee. They should also teach by example through the effective modelling of clinical competencies. This job description reflects the present requirements of the post. It may be reviewed and amended as the duties and responsibilities of the job change and develop.


Duties and Responsibilities

  • Evaluate clinical interactions (in all situations and capacities)
  • Identify and reinforce effective actions by the supervisee
  • Teach and demonstrate counselling techniques
  • Explain the rationale of strategies and interventions
  • Interpret significant events in the counselling process
  • Challenge the supervisee in a constructive manner.
  • Assist the supervisee in recognising their personal limitations in order to to protect the welfare of both the client and supervisee.
  • Interact with the supervisee in a manner that facilitates their self exploration, problem solving ability and confidence.
  • Support the supervisee’s wellbeing through being aware of and helping the supervisee deal with such things as stressful events, role ambiguity, career development and skill use.


Supervisor’s Role

The supervisor’s role as an evaluator is to:

  • Assess the practitioner’s skills & approach towards the psychotherapeutic process with the client
  • Clarify performance standards to be met
  • Negotiate objectives for learning
  • Utilise appropriate strategies to address performance and skills deficits in the supervisees approach with clients.


Other Responsibilities of the supervisor:

  • To ensure venue and mode availability
  • Personal availability
  • Record-keeping
  • Confidentiality
  • Awareness of limitations in knowledge
  • Commitment to the process of clinical supervision
  • Being accountable to the employing organisation, the client and the supervisee by promoting safe clinical practice.


Supervision Sessions

Supervision sessions should be supervisee-centred. In this way the supervisee is able to own the process, rather than feel that the process is driven and dominated by external factors. The “Four A’s of clinical supervision’ proposed by Todd & O’Connor (2005) offer a sound description of an effective supervisor. The four A’s are listed below and include the supervisor being:

  • Available: open, receptive, trusting, non-threatening
  • Accessible: easy to approach and speak freely with
  • Able: having real knowledge and skills to transmit to the supervisee
  • Affable: pleasant, friendly and reassuring.

(Todd & O’Connor, 2005)



All counsellors and psychotherapists will complete a 30 day probationary period before being offered a permanent role as a trainee.



Volunteer Counsellor or Psychotherapist


This job description reflects the present requirements of the post. It may be reviewed and amended as the duties and responsibilities of the job change and develop.


General Duties

To provide emotional and therapeutic support as well as working in a confidential setting counsellors provide non directive support to clients in exploring feelings , anxieties and life events that impact on their emotional wellbeing. Through this process clients are able to feel more empowered to manage their mental health and make positive life changes.


Faces in Focus is an organisation that has adapted the BACP/UKCP ethical framework of practice in Counselling and Psychotherapy. Counsellors will work within the organisation and will be dedicated to improving the mental health and well-being of Faces In Focus Clients.



You will be a fully qualified Counsellor, Therapist or Educational/Clinical Psychologist or studying towards one of these professions at the following levels:

  • Diploma in Counselling (Level 4 or above). If you are in your first year you will have completed a full academic year Certificate Course in Counselling or the equivalent of 9 – 12 months.
  • Degree, MSc or MA in Counselling, Counselling Psychology or Psychotherapy – if you are in your first year you will have relevant experience of direct work with children age 11 – 24


Duties and Responsibilities

  • To provide individual non directive counselling to clients effected by mental health issues using a recognised theoretical model
  • To build and maintain positive trusting relationships with clients
  • To maintain a non judgmental, congruent and, respectful approach towards clients
  • To support clients in developing a deeper understanding of themselves
  • To agree Building Bridges counselling contract with clients
  • To maintain client confidentiality appropriately
  • To keep accurate records of counselling sessions using FiF system
  • To manage own case load including, arranging counselling appointment
  • Attend mandatory training
  • To work within the wider multi disciplinary team
  • To uphold FiF values of support. respect , empathy equality and self determination
  • To ensure you have an understanding of and comply with FiF procedures for promoting and safeguarding the welfare of children and vulnerable adults
  • To comply with FiF’s Diversity and Equality Policy and out Ethical policy in every aspect of you work and positively promote the principles of these amongst colleagues , service users , volunteers and other member’s of the community
  • To comply with FiF’s Health and Safety policy , Data protection Policy and protect your own and other’s health safety and welfare


Person Specification


  • To be either a trainee counsellor in the final year of a recognised theoretical model of counselling OR a qualified counsellor at diploma level or above
  • To be competent in using a theoretical model of counselling in sessions with clients
  • To demonstrate experience of supporting vulnerable adults in a professional capacity
  • To demonstrate a non judgmental , congruent and respectful approach
  • To evidence strong abilities in communicating with team members
  • To be willing to work within BACP/UKCP guidelines
  • To demonstrate a strong awareness of own emotions and be responsible for own self care
  • To be able to demonstrate an understanding of Equality and Diversity issues
  • To be responsible for own clinical supervision

To have experience/understanding of working with adults or children 11 – 24 effected by mental health issues


What’s in it for you?

  • Becoming a part of a large charity
  • The opportunity to be part of a new exciting counselling service
  • Being part of a dynamic team
  • Support and guidance including monthly group supervision
  • The opportunity to build practice counselling hours for training or accreditation
  • A varied experience in working with clients effected by a range of mental health issues
  • Continual Professional Development Training


All counsellors and psychotherapists will complete a 30 day probationary period before being offered a permanent role as a trainee.